Policy

Our goal is 100% customer satisfaction. We appreciate your business and realize that the customer is the most important part of any business. We want you to return to our store for all your feathered family members needs.  We strive to provide the best products and service possible.

 

 DAMAGED SHIPMENTS:

If your package arrives visibly damaged, refuse it and contact us immediately at 331-200-9934 or email us at info@birdtoysandthings.com.  NO TEXT MESSAGES WILL BE ACCEPTED.  If you sign for a package or cage without reporting visible damage to the driver, we cannot file a claim with the shipping company for the damage and we will not be liable for the replacement or return of the product(s). Inspect ALL shipments promptly. Immediately upon receipt, open and inspect each box for damage and incorrect or missing items. If there’s a problem with your order, contact us immediately at 331-200-9934 or email us at info@birdtoysandthings.com.  If you receive a defective product, we will replace it. If the product is not replaceable, we will issue a full refund including shipping charges.

RETURNS:

If you are unhappy with your purchase and wish to return or exchange an item, please contact us at info@birdtoysandthing.com for a return authorization.  Customer is responsible for return shipping charges.  Items must be returned in original packaging (if applicable).  We will not accept items that have been used in any way (chewed, pooped on, etc.) RETURN EXCEPTIONS: To keep from spreading disease to any birds, fabric items such as rope perches and bedding are not returnable.  Please note that the actual color of an item may not be exactly as you see it on your computer monitor.  Also, our toymakers are artists and there may be some minor variation between the image that appears on our site and the actual toy.  All purchases are final 30 days from the date you received the product.  So please inspect ALL shipments promptly.  Upon receipt of the returned merchandise, we will issue a credit to your credit card or PayPal account within 30 days. If you paid with a check or money order we will issue a check within 30 days as well.

ORDER CANCELLATION:

If you wish to cancel your order, you may do so by phone or EMAIL within 24 hours and receive a full refund.

COUPONS AND SPECIALS:

Only one coupon or special offer can be redeemed at a time and cannot be combined with any other promotions.

INCORRECT SHIPPING ADDRESS:

If you enter an incorrect shipping address when placing your order and your package is returned to us, you are liable for that charge. If you want the package to be re-delivered to the corrected address, you will be charged the additional shipping cost. Please check your shipping information before completing your order.

SPAM PROTECTION EMAIL ADDRESSES:

If you do not receive your order confirmations, shipping notifications, coupons or promotional sales, please verify that EMAILS from birdtoysandthings.com are not being placed in your JUNK EMAIL folder.

PRODUCT AVAILABILITY:

In Stock Items;

Orders with all items in stock will be securely packaged and shipped within three to five business days. We currently ship via UPS & USPS Monday through Friday.  Orders over 150 lbs will require us to call for shipping charges.  Please contact us at 331-200-9934NO TEXT MESSAGES WILL BE ACCEPTED.

 

OUT OF STOCK:

We make every attempt to keep all items on our in stock. There is always a possibility, however, that we may run out of a particular item. Unfortunately if an item is out of stock, we do not take backorders.  In the event that an item in your order is out of stock, we will issue another invoice showing a refund for those items.

 

DROP SHIP ITEMS:

Many of the items on our website will be shipped from the manufacturer or other distribution centers. This may or may not add additional time to your shipment.  Cage Orders:  Our cages are shipped directly from the manufacturer and may take up to 5 to 10 business days for delivery.  If you have other items on the same order; food, toys, supplies, etc., they will be shipped separately.

 

*NOTE: Items shipped back to us without pre-authorization, Bird Toys ‘n’  Things has the decision whether to accept the item or not.  If Bird Toys ‘n’ Things accepts the return, it will be subject to a 20% restocking charge.